FAQs & Tips


High Valley’s wood burning stoves and inserts are extremely durable and well built; they can provide heat in your home for decades if they are given proper care and are operated correctly. This page contains answers to Frequently Asked Questions, as well as tips and videos on wood stove safety, proper operation and helpful tips. Always consult your stove’s Owners Manual before implementing tips and procedures from a third party.

FAQs for 2500 & 1500

The High Valley 2500 & 1500 are catalyst based wood-burning stoves. Catalyst stoves provide long burn times with minimal fuel usage. Below are a few FAQs and tips to help you get the most out of your High Valley stove.

"I cannot start a fire, what should I do?"

  • Open the catalyst bypass damper.
  • Open the combustion air dampers underneath the hearth plate.
  • Burn out the flue by lighting rolled-up newspaper and holding in the rear top of firebox. The rising heat from the burning newspaper will cause the chimney to begin to draw.

"My stove does not draw properly, what should I look for?"

  • Flue may be obstructed. Contact your local chimney sweep to remove creosote or other foreign objects.
  • If you have a double flue, you must use a direct connect system on your High Valley stove.
  • If the flu is shorter than the eaves of your house, the stove may not work properly.
  • Use small pieces of very dry wood to build a hot fire as you get started.
  • You may have a chimney cap or flue damper closed. Make sure flue and chimney are completely open.

"Smoke is coming out combustion air vents, how can I stop it?"

  • Flue may be obstructed. Contact your local chimney sweep to remove creosote or other foreign objects.
  • Build a hotter fire by adding a few pieces of dry kindling.
  • You may have closed the bypass damper before the catalysts are hot enough to engage. Make sure catalysts are over 500° F before closing bypass damper and engaging the catalysts.
  • Be sure you created an initial draft in the flue by heating the flue with rolled-up newspaper as described above.
  • If smoke is coming out around the door or glass, you may need to order new Glass Insulation Tape or Door Insulation Rope.

"Stove starts to smoke and fire goes out when I close the bypass damper and engage the catalysts, what should I do"

  • Catalysts may be clogged and need to be cleaned. See our Catalyst Removal, Cleaning & Maintenance.
  • Fire may not be hot enough to activate catalysts. Make sure catalysts are over 500° F before closing bypass damper. You may purchase a Catalyst Temperature Probe which gives you the temperature reading of your catalysts. This will help you to know exactly when to close the bypass damper and engage the catalysts.

"I have a creosote smell in my room. What should I do to stop the smell?"

  • Fire is not hot enough to burn properly. Make sure to use dry, seasoned hardwood for best results.
  • Your flue may not be drawing properly. See tips above.

"My fan blower does not turn on. What should I do?"

  • Make sure unit is plugged into a fully functional 120VAC wall outlet.
  • Fan will not run if stove is cold. Either build a hot fire or flip switch on control panel from “Therm” to “Manual”.
  • Contact a certified electrician to troubleshoot switches and blower motor. Download 2500 Wiring Diagram.  |   Download 1500 Wiring Diagram.

Helpful tips for wood-burning stoves